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Our Policy

HT26.CA strives and prides on customer support and product satisfaction. If for any reason you are not 100% satisfied with your purchase, we encourage you to please contact us immediately.

Return Time Frame: 

If any purchase of HT26.ca ever fails to meet your satisfaction, please contact our Products Specialists. Our experts will review your dissatisfaction and then opt to, either advise an alternate product, offer a compensation of equal or lesser value or refund the purchase. However, returns will be issued within 7 days of notification.A refund will be issued only if product is unused and in its original packaging.

This return policy is valid on individual items only. Our baby line and gift sets have no return allowance. Returns on any of these items will only be issued on unused products. There is absolutely no refund on shipping for returned items.

Please allow us 7 - 14 business days to process returns and refunds, we do have the rights ts to deduct the Shipping amount or discounted prices paid in the original order.

When returning our items, we ask all of our customers to make sure that it is being shipped in its original packaging ( in a box), sent with a reliable shipper and signature upon arrival has been requested.

Return Shipping: When mailing back any merchandise we suggest that you purchase tracking and insurance for your package, as we cannot be held responsible for any items that are lost or damaged in transit. Customer will be responsible for a return shipping cost

 

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